Privacy Policy for Glamour Beauty

Returns & Refunds Policy

Effective Date: October 9, 2026

At Glamour Beauty (owned and operated by AL SALAM E-COMMERCE LTD), we want you to be completely satisfied with your purchase. Because we sell cosmetics, skincare, and nail care products, our return policy strictly adheres to UK health, safety, and hygiene regulations, alongside the Consumer Contracts Regulations and the Consumer Rights Act 2015.

Please read this policy carefully before initiating a return.

1. Standard Returns (Change of Mind)

You have the statutory right to cancel your order and return the goods within 30 days of receiving your delivery, provided the products meet our strict hygiene conditions.

To be eligible for a "change of mind" return, the following conditions must be met:

• The request is made within 30 days of the delivery date.

• The product is strictly unopened, unused, and in its original, undamaged packaging.

• All original manufacturer seals, shrink-wrap, and tamper-evident stickers are fully intact.

The Hygiene Exemption: Under UK law, we cannot accept returns for cosmetics, nail care items (such as cuticle oils or growth treatments), makeup (including eyeliners, concealers, and foundations), or any other personal care items if the seal has been broken or the product has been opened after delivery. This is for health protection and hygiene reasons. Any opened or used product returned to us will be rejected and disposed of without a refund.

2. Faulty, Damaged, or Incorrect Items

We inspect all goods before dispatch, but if your item arrives damaged, defective, or is not the item you ordered, you have the right to a full refund or replacement under the UK Consumer Rights Act 2015.

If you receive a faulty or damaged item, you must:

• Contact us within 30 days of receiving the item.

• Provide your order number and clear photographic evidence of the damage, fault, or incorrect item.

• Do not dispose of the item or its packaging until we have resolved the issue.

If the item is confirmed to be faulty or damaged upon arrival, we will cover the cost of the return shipping and issue a full refund (including original shipping costs) or send a free replacement.

3. How to Initiate a Return

To exercise your right of cancellation or report a damaged/faulty cosmetic item, please follow these steps:

1. Submit a Request: Email our customer support team at glamourbeauty24uk@gmail.com with your Order Number, full name, item name, and the reason for return (including photos if the item arrived damaged).

2. Receive Return Authorisation: For hygiene and tracking verification, our team will review your request. Once verified, we will issue a Return Authorisation (RMA) number along with our designated UK returns processing address.

3. Package & Dispatch: Securely pack the unopened, sealed item in its original protective packaging, clearly label the parcel with your RMA number, and dispatch it using a tracked delivery service.

Please do not send items back without prior email authorization, as unauthorized parcels cannot be identified or processed for refunds.

4. Return Shipping Costs and Liability

• Change of Mind Returns: You are strictly responsible for paying the return shipping costs. We do not refund original shipping charges for change-of-mind returns unless the entire order is canceled before dispatch.

• Faulty/Incorrect Items: Glamour Beauty will cover or reimburse the return shipping costs for items that are proven to be defective or sent in error.

We cannot be held responsible for goods damaged or lost in return shipment. We strongly recommend using an insured and trackable mail service (such as Royal Mail Tracked 48). We will not issue a refund without actual receipt of the goods or valid proof of return delivery.

5. The Refund Process

Once your returned item is received and inspected at our facility, we will send you an email notifying you of the approval or rejection of your refund based on the condition of the goods.

• Approved Refunds: We will process your reimbursement no later than 14 days from the day we receive the returned goods.

• Payment Method: Refunds will be credited exclusively to the original payment method used for the purchase. You will not incur any administrative fees for this reimbursement. Please note that it may take additional time for your bank or credit card company to process and post the refund to your statement.

• Rejected Returns: If an item is returned to us used, opened, or unsealed, the refund will be denied. We can ship the rejected item back to you, provided you cover the return postage costs.

6. Bundles and Multi-Packs

If you purchased a multi-pack or a bundled offer (e.g., a 3-pack of eyeliner or a bundle that included a free gift), the entire bundle, including the free gift, must be returned in unsealed, original condition to qualify for a full refund. Partial returns of bundles will not be accepted.

7. Late or Missing Refunds

If you haven’t received an approved refund within the expected timeframe:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank, as processing times can vary.

3. If you have done this and still have not received your refund, please contact us at glamourbeauty24uk@gmail.com.

Terms and Conditions for Glamour Beauty

Effective Date: October 9, 2026

Welcome to Glamour Beauty. These Terms and Conditions ("Terms") govern your access to and use of https://glamourbeauty.org.uk (the "Site"), as well as any purchases of cosmetics, beauty items, nail care products, or related merchandise from our store.

The Site is owned and operated by AL SALAM E-COMMERCE LTD (trading as Glamour Beauty) ("we," "us," or "our"), a company registered in the United Kingdom. Our registered office address is 82A James Carter Road, Mildenhall, Bury Saint Edmunds, England, IP28 7DE.

By visiting our Site, browsing our inventory, or placing an order, you agree to be bound by these Terms, together with our Privacy Policy and Returns & Refunds Policy. Please read them thoroughly before making a purchase. If you do not agree to all of these Terms, you must not access the Site or purchase our products.

1. Eligibility & Online Store Terms

• Age Requirement: By agreeing to these Terms, you represent that you are at least 18 years of age, or that you are of legal age to enter into a binding contract in your jurisdiction.

• Lawful Use: You may not use our products or website for any illegal, unauthorized, or fraudulent purpose, nor violate any applicable laws in your jurisdiction (including copyright and trademark laws).

• Breach: Any breach or violation of these Terms may result in immediate cancellation of your orders and termination of your access to our services.

2. Products, Imagery & Accuracy

• Product Depictions: We make every effort to display the colors, shades, textures, and packaging of our cosmetics (including foundations, nail treatments, pomades, and eyeliners) as accurately as possible. However, actual colors may vary depending on your screen display settings and lighting conditions.

• Product Alterations: Manufacturers may occasionally update packaging, formulas, or ingredient lists without prior notice. While we endeavor to keep all product listings up to date, you should always check the physical manufacturer packaging and ingredient list prior to use.

• Inventory Limitations: All items are subject to stock availability. We reserve the right to limit the sales quantities of any products or services to any person, geographic region, or jurisdiction at our discretion.

3. Orders & Contract Formation

• Offer to Purchase: Placing an order through our checkout constitutes an offer by you to purchase the selected goods in accordance with these Terms.

• Order Confirmation vs. Acceptance: When you complete checkout, you will receive an automated email acknowledging receipt of your order ("Order Confirmation"). This email confirms that we have received your request, but it does not constitute legal acceptance of your order.

• Contract Formation: A legally binding contract between AL SALAM E-COMMERCE LTD and you is formed only when we dispatch your products and issue a formal dispatch confirmation email.

• Right to Refuse Orders: We reserve the right to decline, cancel, or limit any order prior to dispatch for reasons including, but not limited to:

  • Unavailability of stock.

  • Identification of an error in pricing, discount application, or product description.

  • Inability to obtain authorization for payment or suspicion of fraudulent activity.

  • Orders that appear, in our sole judgment, to be placed by unauthorized resellers or distributors.

4. Pricing, Currency & Payments

• Currency: All prices on Glamour Beauty are displayed and charged in British Pounds Sterling (GBP, £).

• Taxes: Prices include applicable UK taxes (such as VAT) unless stated otherwise.

• Price Amendments: Prices for our items and multi-pack bundles are subject to change without prior notice. Any price changes will not affect orders that have already been dispatched.

• Pricing Errors: While we make every effort to ensure pricing accuracy, errors may occasionally occur. If an item is listed at an incorrect price due to a clerical or technical error, we reserve the right to cancel the order (even after an Order Confirmation has been sent) and issue a full refund to your original payment method.

• Payment Processing: Payment must be made at the time of placing your order using our authorized payment processors (including major credit/debit cards). We do not store full payment card details on our servers.

5. Delivery, Shipping & Risk of Loss

• Delivery Locations: We primarily dispatch orders within the United Kingdom. Shipping fees and delivery timeframes will be displayed during the checkout process.

• Estimated Timelines: Delivery timescales are estimates and not guaranteed delivery dates. We are not liable for transit delays caused by third-party delivery carriers (e.g., Royal Mail), severe weather, industrial action, or customs hold-ups.

• Risk of Loss: The risk of loss, damage, or destruction of the goods passes to you upon physical delivery of the products to the shipping address specified in your order.

• Inaccurate Delivery Details: It is your responsibility to ensure that the delivery address provided is complete and correct. We cannot be held liable for packages delivered to incorrect addresses supplied by the buyer, nor for failed deliveries resulting from recipient absence.

6. Statutory Cancellation Rights & Cosmetic Hygiene Exceptions

• Statutory Right of Cancellation: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your goods without giving any reason.

• Hygiene Exemption (Crucial for Cosmetics):

  Please Note: In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, the right of cancellation does not apply to goods that are not suitable for return due to health protection or hygiene reasons if they are unsealed after delivery.

• Applicability: For health, sanitation, and safety reasons, any cosmetics, skincare items, nail oils, foundations, eyeliners, or applicator tools that have had their manufacturer seal, shrink-wrap, protective film, or packaging opened, tampered with, or broken cannot be returned or refunded under a change-of-mind request.

• Full Details: For step-by-step instructions on returning unopened, pristine items, please consult our dedicated Returns & Refunds Policy.

7. Faulty or Damaged Goods

• Under the Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and as described.

• If an item arrives damaged, defective, or mispackaged, you must notify us within 30 days of delivery by emailing glamourbeauty24uk@gmail.com with your order number, a description of the issue, and clear photographic evidence.

• Where an item is proven to be faulty or damaged upon arrival, we will provide a full refund, repair, or replacement, and cover reasonable return delivery charges.

8. Product Safety, Patch Testing & Liability Disclaimer

• Third-Party Manufacturers: AL SALAM E-COMMERCE LTD is an independent beauty retailer and distributor; we are not the manufacturer of third-party branded cosmetics (such as Essie, Maybelline, Sally Hansen, L'Oreal, NYX, or Max Factor).

• Customer Responsibility: You are solely responsible for reviewing product ingredient labels, warnings, and usage directions provided on manufacturer packaging prior to application.

• Allergic Reactions & Patch Tests: Individual skin types and cosmetic sensitivities vary widely. We strongly recommend performing a 24-hour patch test on a small area of skin before regular use of any new cosmetic or nail product.

• Liability Limitation on Personal Use: To the fullest extent permitted by law, Glamour Beauty and AL SALAM E-COMMERCE LTD accept no liability for any adverse skin reactions, allergic responses, medical conditions, or injuries resulting from personal misuse of products, failure to follow manufacturer instructions, or individual allergies to specific ingredients.

9. Multi-Pack Bundles & Promotional Offers

• Bundle Integrity: Special pricing, multi-packs (e.g., 2-packs, 3-packs), and promotional deals that include complimentary items (free gifts) are offered as indivisible packages.

• Returns on Bundles: If an authorized return is approved for a bundle, all items included in that bundle—including any complimentary gifts—must be returned unopened and sealed. We do not process partial refunds for individual items separated from bundled sets.

10. Intellectual Property Rights

• All content on this Site, including website design, branding, text, layout, graphics, button icons, software, and underlying code, is the property of AL SALAM E-COMMERCE LTD or licensed to us, protected under UK and international copyright laws.

• All third-party brand names, product trademarks, and logos (e.g., Essie, Maybelline, L'Oreal) displayed on the Site belong to their respective trademark owners and are used strictly for identifying and describing the products offered for sale.

• You may not copy, reproduce, scrape, republish, sell, or exploit any portion of the Site without our express written permission.

11. User Reviews, Feedback & Submissions

• If you post reviews, ratings, comments, or submit feedback on our Site, you grant AL SALAM E-COMMERCE LTD a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and publish that content across our digital channels.

• You warrant that any comments or reviews you submit do not violate third-party rights, do not contain defamatory, offensive, or unlawful material, and are an authentic representation of your experience. We reserve the right to remove any comments that breach these standards.

12. Limitation of Liability

• Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English and Scottish law.

• To the maximum extent permitted by applicable law, AL SALAM E-COMMERCE LTD, its directors, employees, and affiliates will not be liable for:

  • Any indirect, incidental, punitive, or consequential damages.

  • Loss of profits, revenue, data, or business opportunities.

  • Delays or failures in performance resulting from events beyond our reasonable control (force majeure, postal strikes, logistics network failures).

• Our total aggregate liability to you for any claim arising out of or related to an order placed on the Site shall be strictly limited to the total amount paid by you for the specific product(s) giving rise to the claim.

13. Governing Law & Dispute Resolution

• These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of Scotland and the United Kingdom.

• Both parties agree to submit to the exclusive jurisdiction of the courts of Scotland, except that consumers residing in England, Wales, or Northern Ireland may also bring proceedings in their local domestic courts.

14. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time to reflect operational, commercial, or regulatory changes. Updated Terms will be published directly on this page with an updated "Effective Date." Your continued use of the Site following the posting of any changes signifies your acceptance of the revised Terms.

15. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:

AL SALAM E-COMMERCE LTD (Trading as Glamour Beauty) Registered Office: 82A James Carter Road, Mildenhall, Bury Saint Edmunds, England, IP28 7DE Email: glamourbeauty24uk@gmail.com

© 2026 Glamour Beauty. All Rights Reserved.